Privacy Policy

1. Who we are

Qualeris is the controller responsible for your personal information.

Legal entity: Qualeris Limited
Email: info@qualeris.co.uk

2. Information we collect

We may collect:

• Your name, contact details and organisation.
• Information you provide through our website, email, telephone calls, meetings or other communications.
• Information concerning enquiries, transactions and our relationship with you.
• Technical information such as your IP address, browser type and website usage.
• Audio, video, transcripts and notes from recorded conversations.

Please avoid providing sensitive personal information unless it is necessary.

3. How we use your information

We may use your information to:

• Respond to enquiries and provide our services.
• Manage contracts, payments and customer relationships.
• Operate, secure and improve our website and services.
• Maintain business records and comply with legal obligations.
• Send marketing communications where permitted by law.
• Establish, exercise or defend legal claims.
• Monitor service quality, train our team, keep accurate records and protect customers, staff and our business.

We process personal information where necessary to perform a contract, comply with the law, pursue our legitimate business interests, or where you have given consent.

4. Recording conversations

We may record telephone calls, video meetings and other face to face conversations for quality assurance, training, record-keeping, security and dispute-resolution purposes.

We will normally tell you when a conversation is being recorded. If you do not wish to be recorded, please tell us so that we can consider another way to communicate.

5. Sharing your information

We may share information with trusted service providers that support our website, communications, IT, payments, professional advice and business operations. We may also disclose it where required by law, in connection with legal proceedings, or as part of a business sale or reorganisation.

These parties must protect the information and may use it only for authorised purposes. We do not sell personal information.

Some providers may process information outside the UK. Where this occurs, we use protections required by UK data protection law, such as adequacy regulations or approved contractual safeguards.

6. How long we keep information

We retain personal information only for as long as needed for the purposes described above, including applicable legal, accounting and contractual requirements. We then delete or anonymise it securely.

7. Cookies

Our website may use essential cookies needed for it to function. We will request consent before using non-essential cookies, such as analytics or advertising cookies, where required. You can manage your choices through our cookie settings.

8. Your rights

Depending on the circumstances, you may have the right to:

• Obtain a copy of your personal information.
• Correct inaccurate or incomplete information.
• Ask us to delete or restrict the use of your information.
• Object to processing based on legitimate interests or direct marketing.
• Receive certain information in a portable format.
• Withdraw consent at any time, where processing relies on consent.

To exercise your rights, contact info@qualeris.co.uk. These rights are subject to certain legal limitations.

You may also complain to the UK Information Commissioner's Office through the ICO website. We would appreciate the opportunity to address your concerns first.

9. Changes to this policy

We may update this policy periodically. The latest version will be published on this page with a revised "last updated" date.